TheTravelClubUk.com

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0800 090 1021

Monday to Friday 9am-5:30pm Saturdays 9am-1pm

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Frequently Asked Questions

Making a booking.
Q. Where can I make a booking?

Q. How can I make an accommodation booking online?

Q. How can I make a transfer booking online?

Changing or cancelling my booking.
Q. How do I cancel or change my booking?

Q. Will I be charged if I cancel or amend a booking?

Q. Is there a minimum period of notice when cancelling or amending a booking?

Q. Can I make a name change if I am unable to travel?

After i have made my booking.
Q. What should I do if I can't check-in on the first day of my booking?

Q. What documents do I recieve after making my booking?

Q. What do I do if I do not have a valid email address?

Q. Do I have to re-confirm my booking?

Q. If there is a mistake on my documentation, what should I do?

Q. What should I do if I lose my voucher and/or booking reference?

Payments & price.
Q. Do your prices include flights?

Q. Are my payment and personal details secure?

Q. Is full payment required at the time of booking or can I pay a deposit?

Q. What payment methods do you accept?

Q. What currency is shown on your site?

Q. Why are there sometimes price differences throughout the year?

Q. Do you 'Price Match'?

About the hotels.
Q. Can I book a suite or sea-view room etc?

Q. What standard of hotels can I book online?

Q. If a hotel is grade as 'superior' what does this mean?

Q. I would like more information on a paticular accommodation, what do I do?

Q. What time can I check-in at the hotel?

Q. What is the latest time that I can check-out?

Q. Will I need to provide a credit card when I check-in at my accommodation?

Q. Will there be any additional charges for facilities at the hotel?

Q. When will the hotel have their heating / air conditioning turned on?

Q. Can I make a specific request(s) to the hotel - i.e. disabled facilities, non-smoking rooms?

Q. Can you give me an explanation of available room types?

Q. Are all rooms en-suite?

Q. What are the different board basis that you offer?

Q. Will bed linen and towels be provided?

About travelling with children.
Q. Can I book children or groups online?

Q. What age do you class as a child?

Q. Do you offer child discounts?

Q. Can children under the age of 18 book and stay in accomodation alone?

General travel advice.
Q. Do I require a Visa for European & other countries?

Q. What are the entry reuirements for the USA?

Q. Where can I find travel advice?

Q. How many kilometres in a mile?

Other Questions.
Q. What protection do i get when i book With The Travel Club UK?

Making a booking. - Back To The Top

Q. Where can I make a booking?
A. You can make a booking either online at www.thetravelclubuk.com or by calling our UK Call Centre free on
+44(0) 0800 090 1021 between 9am - 5.30pm Monday to Friday or 9am - 1pm Saturday.

Q. How can I make an accommodation booking online?
A. Click on the ‘Accommodation’ tab from any page on the website. To begin your search, type the region or resort name into the box provided, our website should guess which resort you are trying to find to make things easier, if you cannot locate your area, click the ‘select from list’ link, which will allow you to manually sort through our list of countries and regions. Once you have found your destination, select a check-in date by either typing in a date or clicking on the small calendar. Now choose the number of nights, and number of passengers travelling. You can filter your results by choosing specific star ratings or board basis’ if you know them and click ‘Search’ and wait for any results. Available hotel results are sorted by price (Cheapest first). Select the ‘Book’ button in order to book your property. You will now need to enter all of your personal information including your payment details. To complete your booking, select ‘Book Now’.

Q. How can I make a transfer booking online?
A. Click on the ‘Transfers’ tab from any page on the website. To begin your search, select the Country you wish to travel to. Now select your pick up point, this is the area that you wish to be picked up from. Once done, select a drop off point, this is the area that you wish to be transferred to. You can now select how many adults or children are required in the transfer, and also select the Arrival date and time (and departure date/time if necessary). If you require special assistance, for example, a member of your party is disabled, then select the ‘Accessibility’ box. Once completed, select the ‘Search’ button. Our website will now show you a list of all the transfers currently available on that specific route. To book, select the ‘Book’ button. You will now be able to tell us all of the important information we require in order to book your transfer, including payment details. Once you have entered the required information, select the ‘Complete Booking’ button.

Changing or cancelling my booking. - Back To The Top

Q. How do I cancel or change my booking?
A. Please contact our UK Call Centre on +44(0) 0800 090 1021 for assistance. Please note, any cancellations or amendments must be made in writing to us via post or email and not directly with the hotel.

Q. Will I be charged if I cancel or amend a booking?
A. If you cancel your booking or part of it, cancellation charges will apply. The charges vary according to the notice given and are detailed in our booking conditions. For amending bookings, there may be a one off fee. Cancellations and amendments must be made in writing and charges are calculated on the date this is received.

Q. Is there a minimum period of notice when cancelling or amending a booking?
A. If you find you have to amend or cancel your booking, you are advised to let us know straight away. The cancellation charges can vary according to how much notice we are given (Detailed within the Booking Conditions). If when you amend your booking the price has changed, you may have to pay the difference in cost.

Q. Can I make a name change if I am unable to travel?
A. Please contact our UK Call Centre on +44(0) 0800 090 1021 and they will be able to offer you assistance as this can vary with different accommodation providers.

After i have made my booking. - Back To The Top

Q. What should I do if I can't check-in on the first day of my booking?
A. If you find yourself in this rare situation please contact us as a matter of urgency on +44(0) 0800 090 1021. Alternatively an emergency number will be provided on your accommodation voucher or you can contact the hotel direct.

Q. What do I do if I do not have a valid email address?
A. Please contact our UK Call Centre on +44(0) 0800 090 1021 for assistance. We can send you your documents by fax or by post.

Q. Do I have to re-confirm my booking?
A. No, once you have made your booking with The Travel Club UK, your accommodation or transfer is confirmed. However, the return journey of some transfers will need re-confirming. Details and full instructions will be provided on your voucher.

Q. If there is a mistake on my documentation, what should I do?
A. If you notice a mistake on any of your documentation contact our UK Call Centre immediately +44(0) 0800 090 1021, who will be happy to assist.

Q. What should I do if I lose my voucher and/or booking reference?
A. Contact our UK Call Centre on +44(0) 0800 090 1021 as soon as possible for assistance.

Payments & price. - Back To The Top

Q. Do your prices include flights?
A. No. The price you see is for the accommodation only or transfers depending on what you are booking. We do not sell flights.

Q. Are my payment and personal details secure?
A. The Travel Club UK uses the latest industry standard, 128-bit SSL secure encryption, to keep your details secure. We store the minimum of customer details and we never pass this on to any other company or supplier unless it is essential in order to confirm your booking. More information can be found in our privacy policy.

Q. Is full payment required at the time of booking or can I pay a deposit?
A. Our standard terms and conditions require full payment at the time of booking.

Q. What payment methods do you accept?
A. We currently accept Visa, MasterCard, Delta, Switch and Maestro. European debit cards may be used if they contain a Visa logo facility.

Q. What currency is shown on your site?
A. Currently, our website shows prices only in GBR Pounds Sterling.

Q. Why are there sometimes price differences throughout the year?
A. Prices do vary between different seasons, so you may notice changes between high and low season. There may also be periods when your preferred dates coincide with major trade fairs or localised events. The Travel Club UK will always work on your behalf to find you the most competitive prices.

Q. Do you 'Price Match'?
A. We do not currently operate a guaranteed price match service, however, you may call our UK call centre and ask one of our advisors citing specific examples. If our advisor accepts the cost at his or her discretion, we will require a copy and source of the competitive price as proof.

About the hotels. - Back To The Top

Q. Can I book a suite or sea-view room etc?
A. For many of our hotels you can actually specify at the time of booking the room type you would like. If however you cannot find the room type you are looking for please contact our UK Call Centre on +44(0) 0800 090 1021 or fill in our ‘contact us’ form and a member of our reservations team will get back to you. You may also mention at the time of booking a special request for a certain type of room, however requests are never guaranteed and there may be an extra charge should choose to accept an upgraded room type.

Q. What standard of hotels can I book online?
A. We offer a varied selection of accommodation worldwide from 1* hostels to 5 star luxury. If you cannot find what you are looking for please call or UK Call Centre on +44(0) 0800 090 1021 or fill in our contact us form and a member of our reservations team will get back to you.

Q. If a hotel is grade as 'superior' what does this mean?
A. If your accommodation is classed as superior this means that the hotel falls between 2 categories. For example, a 4 star superior hotel will be better than a 4 star but not as good as a 5 star.

Q. I would like more information on a paticular accommodation, what do I do?
A. We aim to provide as much detail online as possible. However, if you do require more information or have a specific requirement, contact our UK Call Centre on +44(0) 0800 090 1021 and they will be happy to assist you.

Q. What time can I check-in at the hotel?
A. Standard check in time is usually around 3.00 pm to allow for the accommodation to be cleaned from the previous occupants stay. Some hotels do offer the service for you to check in earlier and leave your luggage at the hotel. Please enquire at your accommodation for more information.

Q. What is the latest time that I can check-out?
A. Standard check out time is usually around 11.00am. Many hotels offer a late check out facility if you have a late flight where luggage can be safely stored. Please ask at your accommodation for more information and any charges for this service.

Q. Will I need to provide a credit card when I check-in at my accommodation?
A. Most hotels worldwide require a credit card as a guarantee for any incremental charges during your stay (such as mini- bar and telephone calls). The hotel will usually give you the option of paying in cash upon check out. Villa and apartment rentals may sometimes require a refundable security deposit and this will be included in the individual property description.

Q. Will there be any additional charges for facilities at the hotel?
A. Where possible we will provide you with details of extra charges you may incur during your stay such as pool heating in a villa or gym usage in a hotel. All compulsory charges will be displayed within the information for each property.

Q. When will the hotel have their heating / air conditioning turned on?
A. It is common for most European accommodation to have set dates for operating heating and air conditioning. Generally during the summer season (1st April to 31st October) accommodation will operate air-conditioning and during winter season (1st November to 31st March) heating is switched on. If you have a particular inquiry about a certain hotel please contact our UK Call Centre on +44(0) 0800 090 1021. Some hotels charge extra locally for providing the service of air conditioning.

Q. Can I make a specific request(s) to the hotel - i.e. disabled facilities, non-smoking rooms?
A. If you have any special requests there is a section on the payment form for you to complete and we will pass this request onto the supplier. Special requests cannot be guaranteed. If your request is a necessity please contact our UK Call Centre on +44(0) 0800 090 1021 or fill in our contact us form and a member of our reservations team will get back to you.

Q. Can you give me an explanation of available room types?
A. Single = one single bed and sleeps 1
Standard room = twin or double bed and sleeps 2
Twin = two single beds and sleeps 2
Double = one double bed and sleeps 2
Triple = 3 single beds/ a double and single bed / 2 singles and Z-bed / 1 double and Z-bed and sleeps 3
Quad = A combination of the above + 1 bed and sleeps 4
Self catering accommodation would either be a studio (bed in living area) or villas and apartments with 1,2,3 or more bedrooms being a combination of the above.

Q. Are all rooms en-suite?
A. Most of our hotel rooms are en-suite, however, in apartments, villas and hostels this is not always the case. We will always try to advise you when they are not.

Q. What are the different board basis that you offer?
A. RO = Room Only – these rooms have no self catering facilities and are usually common in US hotels.
SC = Self Catering – usually found in villas and apartments with facilities for preparing your own food within the accommodation.
BB = Bed and Breakfast – Either a continental of buffet breakfast will be provided during your stay
Continental Breakfast – usually consisting of croissants, bread, fruit, cereal, cold meat & drinks
English Breakfast – a full traditional English cooked breakfast with cereal and fruit options.
Buffet Breakfast - usually consisting of croissants, bread, fruit, cereal, cold meat & drinks and sometimes a selection of hot foods.
HB = Half Board – You will receive breakfast and an evening meal.
FB = Full Board – You will receive breakfast, lunch, and an evening meal.
AI = All Inclusive – You will receive FB plus a range of other foods and drinks. Limited alcoholic drinks are sometimes included in this board basis, but not always. Details will be included in the individual property description. For more information please contact our UK Call Centre on +44(0) 0800 090 1021 or fill in our contact us form and a member of our reservations team will get back to you.

Q. Will bed linen and towels be provided?
A. Bed linen will be provided in all accommodation as will towels for use inside the hotel rooms. Pool towels are generally not provided but for more information please contact our UK Call Centre on +44(0) 0800 090 1021.

About travelling with children. - Back To The Top

Q. Can I book children or groups online?
A. You can book children online. However, for group bookings please contact our UK Call Centre on +44(0) 0800 090 1021 or fill in our contact us form and a member of our reservations team will get back to you.

Q. What age do you class as a child?
A. This varies with different accommodation. If you are unsure please check before booking with our UK Call Centre on +44(0) 0800 090 1021.

Q. Do you offer child discounts?
A. Most of our hotels do offer discounts for children, but they vary between properties. Please contact our UK Call Centre on +44(0) 0800 090 1021 or fill in our contact us form and a member of our reservations team will get back to you.

Q. Can children under the age of 18 book and stay in accomodation alone?
A For legal reasons and as a safety precaution we can only accept bookings whereby the purchaser and lead passenger is over the age of 18. For any USA bookings this age increases to 21.

General travel advice. - Back To The Top

Q. Do I require a Visa for European & other countries?
A. Visa requirements vary greatly depending upon the individual and the country - for UK passport holders we recommend that you consult the UK Visa enquiry website at: www.ukvisas.gov.uk other nationalities should contact the relevant embassy in advance of your travel date if you are in doubt.

Q. What are the entry reuirements for the USA?
A. The visa requirement rules for USA changed on 12th January 2009. For the current rules and regulations concerning your visa, please visit www.usaembassy.org.uk

Q. Where can I find travel advice?
A. The UK Foreign Office website is a useful resource for travel advice: www.fco.gov.uk

Q. How many kilometres in a mile?
A. 1.6 kilometres = 1 mile.

Other Questions. - Back To The Top

Q. What protection do i get when i book With The Travel Club UK?
A. At the Travel Club UK, we actively promote our customers to be safe while spending money online. Customers can use their credit cards online to offer them some security, where they can claim it back from the bank if in the unlikely event something goes wrong. All of our bookings are also pre-paid, meaning that by the time you check-in to your hotel, we have already sent payment for your booking.